We’ve all heard stories from other drivers about collision repairs that didn’t quite meet their expectations, making them a little leery about using that shop again.
And when you’re involved in an accident, finding an honest and reliable auto body repair shop for your car will help alleviate your concerns well after the work is through.
To help you find a shop that’s more likely to meet your expectations, use these tips from the pros.
Do they provide written estimates?
It’s always wise to get written repair estimates from several shops, and to find out if they will honor their original estimate, and for how long.
All other factors being equal, shops that don’t provide written estimates may be ones to avoid.
When getting a written estimate, ask about any potential costs that may not show up on the original invoice, as repair needs can change once the technicians start “breaking down” your car’s exterior.
If you have any doubts about the estimate, don’t be afraid to ask the shop manager how they arrived at their figures.
East End Body Shop offers free fair priced repair estimates
Here at East End Body Shop we offer free estimates to anyone who needs one, we want you to feel comfortable leaving your car with us, knowing we will take care of it like it were our own.
Call us or stop by to get an accurate car repair estimate from the trusted shop in town.
Bringing your car into the East End Body Shop will get you the most accurate and fair-priced repair estimate.
Bringing the car into the shop will also allow you to better understand how your vehicle works.
Stopping into the shop allows you to have one on one time with the mechanic that will be working on your car. The mechanic will be able to walk you through each of the issues in your car that need repairs.
We work with your insurance company for you!
We understand the struggle of dealing with insurance companies after an accident, so we do our best to take that off your plate.
We work with most insurance companies to help get your car fixed and back on the road as quickly and efficiently as possible.
We handle everything from small sports cars to heavy trucks.
We do a full inspection of your vehicle to make sure all of the damage has been assessed and fixed.
ARE THEY CERTIFIED?
Better body shops and their technicians are usually certified by professional collision repair organizations like the National Institute for Automotive Service Excellence (ASE) and I-Car.
That just means they have met I-Car and ASE quality and testing standards, which are re-evaluated every few years.
So as a consumer, look for shops that proudly carry the ASE and I-Car certification labels.
Will they patiently answer my questions?
Collision repair shop “lingo” can be confusing, so find a business with technicians that will take the time to patiently respond to any questions you might have.
Some shop managers or owners will physically bring you into the repair bay and point out what they’ve found, along with repairs that need to be done to correct the problem.
When a shop doesn’t take the time to address your concerns, or let you see your vehicle once the repairs are underway, that tends to leave doubts in your mind.
East End Body Shop will treat you like family
We want you to drive away a 100% happy customer, with us delivering better service than you even thought possible.
This is our goal, and because of that, we treat our customers like we would our family.
We’re the (self proclaimed) best auto body repair shop because we give you a different experience than other body shops.
Our main priority is that you feel taken care of, so we aim to great every customer with a smile and really listen to your concerns, and we offer solutions.
WHAT DO THEIR PAST CUSTOMERS SAY?
One of the best ways to determine the quality of a shop’s work is to read their customer reviews and customer satisfaction (or not!) feedback.
That information is readily available through online sites like the Better Business Bureau (BBB), American Automobile Association (AAA), Angie’s List, Yelp!, or Google Reviews.
Word-of-mouth is another reliable way to gauge a collision repair shop’s reputation, good or bad. In the end, don’t rely on just one or two reviews, but instead consult multiple sources.
Here at East End Body Shop we have a 5 star rating on google and list our testimonials on our site, so you know what the experience was like for others. You can look us up on Yelp, google my business, the AAA, and the BBB.
DOES THE SHOP WARRANTY THEIR WORK?
Another aspect to consider is if the body shop warranties their work, in writing, and for how long.
Better shops usually back their repair outcomes with a written warranty for a specified amount of time or miles after the work is completed.
And, as a driver, nothing says peace-of-mind quite like having a warranty when you drive away with your newly-restored car!
Choosing East End Body Shop for your Car Repair Needs
East End Body, Inc is a collision repair company dedicated to bringing true value to the collision repair and claims management process for all parties involved.
Regardless of how you personally define “value”, East End Body, Inc is fully capable and prepared to deliver the very best auto body repair experience
If you’re in need of auto body repair in the Huntington area, we hope you contact East End Body Shop.
We’re different from others, you’ll see! Give us a call at (304)525-5361. East End Body Shop provides auto repair for individuals in the West Virginia, Ohio, and Kentucky areas.
If you live in or near Huntington, Barboursville, Culloden, Catlettsburg, Hurricane, Teays Valley Ceredo, South Point, Kenova, Lavalette, Wayne, Proctorville, Chesapeake, Ironton, or Ashland areas, we would be honored to take care of your repair needs.